Data protection

Privacy policy

When you use our internet pages, various personal data are collected. Personal data is data with which you can be personally identified. This privacy policy explains the nature, scope and purpose of the collection and use of personal data by the responsible provider Kostad Schweiz AG on this website.

This declaration applies to the websites available at It should be noted that links to other websites, for which different data protection rules may apply, are possible.

This privacy policy is subject to Swiss law. Where applicable, provisions of the European Union (EU), in particular the EU General Data Protection Regulation (GDPR), are taken into account.

We may amend this privacy policy at any time without prior notice. The current version published on our website shall apply.

- Person responsible for data processing

The responsible body for the collection, processing and use of personal data is as follows:

Company: Kostad Switzerland AG

Address: Zürcherstrasse 305, 8500 Frauenfeld

Country: Switzerland

Phone: +41 (0)52 625 50 50



For the representative in the European Union according to Art. 27 DSGVO, reference is made to the parent company Kostad Steuerungsbau GmbH (

If you have any questions about the protection and security of your data or wish to exercise your rights and claims in connection with data protection, please contact us by telephone or e-mail using our contact details above.

- Data collected

When collecting and processing personal data, we comply with the legal requirements of the applicable data protection laws. The legal basis is Article 13 (1) of the Federal Data Protection Act (DPA) or, where applicable, Article 6 (1) (b) or (f) of the EU Data Protection Regulation (GDPR).

- General recording

Our internet pages collect a series of general data with each call. This general data and information is stored in the server's log files. The following data is collected:

IP address

Date and time of the request

Time zone difference from GMT time zone

Request content

Access status/http status code

Amount of data transmitted in each case

Internet page from which the request originates

Browser (incl. language and version)

Operating system

When using this general data, no allocation to a specific person takes place. The collection of this data is technically necessary in order to display our website to you and to ensure its stability and security.

Kostad Schweiz AG only uses the log data for statistical evaluations for the purpose of the operation, security and optimisation of the offer. However, Kostad Schweiz AG reserves the right to check the log data retrospectively if there is a justified suspicion of unlawful use on the basis of concrete indications.

- Contacting

If you contact us via the contact form or the e-mail addresses provided, we will always treat the data you provide in accordance with the applicable data protection regulations. The data you provide will be used exclusively to process your enquiry.

We store the data you enter in the contact form until you request us to delete it, revoke your consent to store it or the purpose for storing the data no longer applies (e.g. after processing your enquiry has been completed). Mandatory legal provisions - in particular retention periods - remain unaffected.

An anonymised string may be created from your email address (also called a hash) and passed to the Gravatar service to check if you are using it. The privacy policy of the Gravatar service can be found here:

- Handling personal data

As a matter of principle, we collect, process and use personal data only to the extent that it is required for the establishment, content or amendment of the legal relationship.

Certain personal data is collected to ensure the error-free provision of our website. Other personal data is used to analyse your user behaviour. We only collect, process and use personal data collected through the use of our website (e.g. usage data; purchase history; purchase information such as purchase date, means of payment used) if you have consented to data processing as part of the registration process on our website. If you have not registered on our website, we collect, process and use data about the use of our website only in anonymised form. In this case, various functions may be restricted.

If you request brochures and information material or make an enquiry, your data will be stored so that we can successfully process your enquiry and delivery.

Your data will remain stored with us so that we can continue to inform you about interesting offers in your areas of interest in the future. Of course, you can revoke this consent at any time.

The personal data collected will be deleted if you withdraw your consent. Legal retention periods remain unaffected.

- Login

You can register on the website to use certain functions.

Personal data is collected during registration if you provide it to us for the execution of a contract in the shop when opening a customer account. Which data is collected can be seen from the respective input forms. Deletion of your customer account is possible at any time and can be done by sending a message to the person responsible. We store and use the data you provide for the purpose of processing the contract.

After complete processing of the contract or deletion of your customer account, your data will be made inactive with regard to legal retention periods and deleted after expiry of these periods, unless further use of the data is permitted by law.

- Payment processing

We use payment service providers to process our customers' payments securely and reliably. We only use payment service providers that guarantee appropriate data protection. The terms and conditions of the respective payment service providers, such as general terms and conditions (GTC) or data protection declarations, apply to the processing.

- Blog and comments

If you use the comment function or the blog on this website, in addition to your comment, details of when the comment was created and the commentator name you have chosen will be stored and published on the website. Furthermore, your IP address is logged and stored. This storage of the IP address is for security reasons and in case the person concerned infringes the rights of third parties by posting a comment or posts illegal content. We need your e-mail address in order to contact you if a third party should object to your published content as illegal. We reserve the right to delete comments if they are objected to by third parties as unlawful.

After your comment has been approved, your name is publicly visible in the context of your comment.

You can subscribe to new publications and follow-up comments on the blog. Users will receive a confirmation email to verify that they are the owner of the email address entered. Users can unsubscribe from ongoing comment subscriptions at any time. The confirmation email will include instructions on how to unsubscribe. For the purpose of proving users' consent, we store the time of subscription along with users' IP address and delete this information when users unsubscribe.

You can delete the receipt of comments at any time. The unsubscribed e-mail addresses may be stored for two years in order to be able to prove consent previously given. The processing of this data is limited to the purpose of a possible defence against claims. An individual deletion request is possible at any time, provided that the former existence of consent is confirmed at the same time.

- SSL or TLS encryption

This website uses SSL or TSL encryption for security reasons and to protect the transmission of confidential content, such as enquiries that you send to us as the site operator. You can recognise an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

If SSL encryption is activated, the data you transmit to us cannot be read by third parties.

- Cookies

Our website uses so-called cookies, which are small text files that are stored on your computer and can be retrieved there. Cookies are used to enable you to register for our services and to personalise the website for you. For this purpose, our website is supported by cookies that collect information about your IP address, the time and duration of your visit, the number of your visits, form usage, your search settings, your display view and your settings for favourites on our website. The storage time of the cookies varies.

You can prevent the setting of cookies by our website at any time by means of a corresponding setting of the Internet browser used and thus permanently object to the setting of cookies. Furthermore, cookies that have already been set can be deleted at any time using an internet browser or other software programmes. This is possible in all common internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be fully usable.

- Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA or Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). Google Analytics uses cookies that enable an analysis of the use of the website. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States in anonymised form. Thanks to anonymisation, this data cannot be assigned to a specific person. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. The legal basis is Art. 6 para. 1 sentence 1 lit. f of the EU General Data Protection Regulation or Art. 13 para. 1 DSG.

You can prevent the collection of data generated by the cookie and related to your use of the website (incl. your IP address) by Google, as well as the processing of this data by Google, by downloading and installing the browser plugin available at the following link:

Google is certified under the Privacy Shield agreement and thereby offers a guarantee of compliance with European data protection law.
Further information on data processing by Google can be found in the corresponding Google privacy policy:

- Social Media Plugins

Plugins from various third-party providers of social media platforms (Facebook, YouTube, Instagram, etc.) may be integrated into the website. When visiting the website, these plugins may automatically transmit data to the third-party providers. It is also possible that only a simple link without cookies is installed for individual services and that you leave the Kostad Schweiz AG website when you click on the link.

The legal basis for the aforementioned data processing lies in our legitimate interests.

- Facebook

Plugins of the social network Facebook Inc., 1601 South California Avenue, Palo Alto, CA 94304, USA ("Facebook") are integrated on our pages. You can recognise the Facebook plugins by the Facebook logo or the "Like" button on our site. You can find an overview of the Facebook plugins here:

When you visit our pages, a direct connection is established between your browser and the Facebook server via the plugin. Facebook thereby receives the information that you have visited our site with your IP address. If you click the Facebook "Like" button while you are logged into your Facebook account, you can link the content of our pages on your Facebook profile. This allows Facebook to associate the visit to our pages with your user account. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by Facebook. For more information, please see Facebook's privacy policy at If you do not want Facebook to be able to associate your visit to our pages with your Facebook user account, please log out of your Facebook user account.

- Facebook Pixel

This website uses the Facebook Pixel from Facebook, a social media network of the company Facebook Ireland Ltd, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland.

The code implemented on this page can evaluate the behaviour of visitors who have arrived on our website from a Facebook advertisement. This can be used to improve the Facebook ads. This data is collected and stored by Facebook. The collected data is not visible to us, but can only be used in the context of ad placements. Cookies are set through the use of these Facebook pixel codes.

Likewise, through the use of the Facebook pixel, the visit to this website is communicated to Facebook so that visitors to Facebook can see matching ads. If you have a Facebook account and are logged in, your visit to this website will be associated with your Facebook user account.

You can find out how the Facebook pixel is used for advertising campaigns at

- You can change your settings for Facebook ads at as long as you are logged into Facebook.

- At you can manage your preferences regarding usage-based online advertising. There you can deactivate or activate many providers at once or make the settings for individual providers.

- You can find more information about Facebook's data policy at

- LinkedIn

This website uses plugins of the social network LinkedIn, which is operated by LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA ("LinkedIn"). The LinkedIn plugins can be recognised by the corresponding logo or the "Recommend" button. Please note that the plugin establishes a connection between your respective internet browser and the LinkedIn server when you visit our website. LinkedIn is thus informed that this website has been visited with your IP address. If you click on the LinkedIn "Recommend" button and are logged into your LinkedIn account at the same time, you have the option of linking content from our website to your LinkedIn profile page. In doing so, you enable LinkedIn to associate your visit to our website with you or your user account. You must know that we do not gain any knowledge of the content of the transmitted data and its use by LinkedIn.

For further details on the collection of data and your legal options as well as setting options, please contact LinkedIn at

- YouTube

This website uses plugins from the YouTube site operated by Google. The operator of the pages is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA ("YouTube"). When you visit one of our pages equipped with a YouTube plugin, a connection to the YouTube servers is established. This tells the YouTube server which of our pages you have visited.

If you are logged into your YouTube account, you enable YouTube to assign your surfing behaviour directly to your personal profile. You can prevent this by logging out of your YouTube account. Further information on the handling of user data can be found in YouTube's privacy policy at:

- Instagram

- Functions of the Instagram service are integrated on our pages. These functions are offered by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. If you are logged into your Instagram account, you can link the content of our pages to your Instagram profile by clicking on the Instagram button. This allows Instagram to associate the visit to our pages with your user account. We would like to point out that Kostad Schweiz AG has no knowledge of the content of the transmitted data or its use by Instagram.

- For more information, please see Instagram's privacy policy:

- Newsletter

With your consent, you can subscribe to our newsletter, with which we inform you about interesting developments. You can use the corresponding web form to register. Mandatory information is marked separately; all other information is voluntary. Your consent to receive the newsletter can be revoked at any time and the newsletter can thus be cancelled. You can declare the revocation by clicking on the link provided in every newsletter e-mail or via the contact details of the responsible person given in the imprint.

Furthermore, we may send you our newsletter as part of a business or contractual relationship with you. You can unsubscribe from the newsletter at any time by clicking on the link provided in every newsletter email or via the contact details of the responsible person given in the imprint.

For newsletter distribution, we use MailChimp, a service of The Rocket Science Group, LLC, 512 Means Street, Suite 404, Atlanta, GA 30318, USA, "The Rocket Science Group". Data protection is ensured by concluding a data protection agreement with standard contractual clauses.

In addition, The Rocket Science Group offers further data protection information at

If you register for our newsletter, the data requested during the registration process, such as your e-mail address and your name, will be processed by The Rocket Science Group. In addition, your IP address and the date and time of your registration will be stored. In the course of the further registration process, your consent to the sending of the newsletter is obtained, the content is specifically described and reference is made to this data protection declaration.

The newsletter subsequently sent via The Rocket Science Group also contains a so-called tracking pixel, also known as a "web beacon". With the help of this tracking pixel, we can evaluate whether and when you have read our newsletter and whether you have followed any links contained in the newsletter. In addition to other technical data, such as the data of your IT system and your IP address, the processed data is stored so that we can optimise our newsletter offer and respond to the wishes of our readers. The data is therefore collected to increase the quality and attractiveness of our newsletter offer.

- Data transmission

Kostad Schweiz AG may pass on personal data within the Kostad Group and to third parties for processing purposes if this is necessary within the framework of contract processing (e.g. to the companies entrusted with the delivery of the goods or the credit institution entrusted with the processing of payments) or in order to make use of necessary technical or organisational services. Such third parties are contractually obliged to process your personal data exclusively on our behalf and in accordance with our instructions and to ensure the security of your personal data by means of suitable technical and organisational measures. Your personal data will only be transferred to other countries if a level of data protection comparable to Swiss law exists there or if suitable precautions have been taken.

Finally, we may disclose your personal data if we are legally obliged to do so.

- Your rights

You have the following rights in relation to personal data relating to you:

Right to information,

Right to rectification or erasure,

Right to restriction of processing,

Right to object to processing.

If data processing on our website is based on your consent, you can revoke this consent at any time without giving reasons for the future. The revocation should be sent to the address In order to process your requests to exercise your rights, it may be necessary for you to identify yourself so that we can clearly identify you.

In Switzerland, there is no right of appeal to a supervisory authority. If the GDPR applies, there is a right of appeal to the competent data protection supervisory authority.

- Data security

To protect your data, we have implemented numerous technical and organisational measures to ensure the most complete protection possible for the personal data processed via this website. Communication by e-mail, fax, mobile phones or Internet applications involves risks such as the possibility of viewing the content of the message, its modification or loss. Kostad Schweiz AG accepts no liability for this.